Privacy Policy

1. Information We Collect

To provide you with our premium car services, we collect the following types of information:

• Personal Information: Name, phone number, email address, and residential address for doorstep services.
• Vehicle Information: Car brand, model, manufacturing year, fuel type, registration number, and service history.
• Payment Information: While we do not store complete credit/debit card details, we collect payment transaction data via our secure payment partners (e.g., Razorpay) to process orders.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service bookings and roadside assistance requests.
• Communicate with you regarding service updates, appointment confirmations, and invoices.
• Send relevant promotional offers, newsletters, and service reminders (you can opt-out at any time).
• Improve our website functionality and customer service quality.

3. Information Sharing

Only Big Cars values your privacy. We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Partners: With our verified mechanics or towing partners strictly for fulfilling your service request.
• Legal Compliance: If required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal data during transmission and storage. Access to your personal information is restricted to authorized personnel only.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences (like your selected city or car model), and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some site features.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our Grievance Officer at:

Email: info@onlybigcars.com
Address: SAS Tower, Medicity, Sector-38, Gurugram, 122001